Question 1

At which level of management are technical skills most important?

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Question 2

Just as every individual has a unique personality,every company has a unique corporate culture.

Accepted Answer

Just as every individual has a unique personality, companies also have their own distinct set of values, beliefs, and practices that make up their corporate culture. This culture is influenced by factors such as leadership style, organizational structure, industry norms, and company history, among others.

Question 3

When Maple Leaf Foods had to deal with the problem of listeria contamination at one of its plants,this was an example of crisis management.

Accepted Answer

Crisis management refers to the process of handling and resolving crises or emergencies that can potentially harm an organization's reputation, operations, or stakeholders. The listeria contamination at Maple Leaf Foods' plant was a crisis, and the company had to take immediate actions to manage the situation, including issuing recalls, temporarily shutting down the plant, and conducting investigations to identify the source of the contamination and prevent future occurrences.

Question 4

What is organizational politics?

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Question 5

What is escalation of commitment?

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Question 6

List the three basic levels of management.

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Question 7

When the Disney Wonder cruise ship was being planned,the company allowed for an extra two weeks between when the ship was supposed to be ready for sailing and its first scheduled cruise.This is an example of contingency planning.

Accepted Answer

The statement is true, as the extra two weeks allowed for potential delays or issues to be addressed before the ship's first scheduled cruise. This is a common practice in contingency planning.

Question 8

Corporate culture influences management philosophy,style,and behaviour.

Accepted Answer

Corporate culture shapes the beliefs, values, and assumptions shared by members of an organization, which in turn affects how managers approach their roles and make decisions.

Question 9

Corporate culture has a big influence on top managers,but does not influence workers at the bottom of the organizational hierarchy nearly as much.

Accepted Answer

Corporate culture can influence workers at all levels of an organization, not just top managers. The impact may be more indirect or subtle for those at the bottom of the hierarchy, but it can still have an effect on their attitudes and behaviors.

Question 10

What are the steps in the rational decision-making process?

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Question 11

What is intuition?

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Question 12

Contingency planning and crisis management are different only in terms of the magnitude of the problem the company faces (i.e.,crisis management deals with problems of larger magnitude).

Accepted Answer

Contingency planning and crisis management are different in terms of both the nature and magnitude of the problem. Contingency planning deals with preparing for potential events that may cause disruptions or problems while crisis management deals with responding to actual events that have already occurred and pose a significant threat to the organization's operations, reputation, or sustainability. Crisis management typically involves a more immediate and intense response to address the situation and mitigate the impacts, while contingency planning may involve more proactive and preventive measures to minimize potential risks and disruptions.

Question 13

The shared experiences,stories,beliefs,and norms that characterize an organization are referred to as organizational structure.

Accepted Answer

Organizational structure refers to the formal system of authority, communication, and roles within an organization, while the shared experiences, stories, beliefs, and norms are referred to as organizational culture.

Question 14

Explain the three types of managers and what skills are necessary for their job.

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Question 15

Changing a corporation's culture usually proceeds in three steps,with the first step being characterized by conflict and resistance to change.

Accepted Answer

This is a commonly accepted model for changing corporate culture, with the first step being the most difficult as employees may resist the changes and conflict may arise. The second step involves redefining values and beliefs, and the third step involves embedding the new culture in the organization's processes and systems.

Question 16

At which level of management are conceptual skills most important?

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Question 17

What are the four management functions that all managers must perform?

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Question 18

At which level of management are human relations skills most important?

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Question 19

Identify the four leading causes of wasted time in the workplace.

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Question 20

List the five basic management skills.

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Quiz 6: Managing the Business Enterprise