What costs are incurred when products and services do NOT conform to either specifications or customer needs prior to being delivered?
A)prevention costs
B)appraisal costs
C)external failure costs
D)internal failure costs

Question

Quizplus · Accepted Answer

Internal failure costs are incurred when products or services fail to meet quality standards before they are delivered to customers, leading to rework, scrap, or other corrective actions.

What Costs Are Incurred When Products and Services Do NOT