The main determinant of whether employees will use an EAP is
A) if the EAP is housed on-site so that it is convenient.
B) if the employees are able to take paid work time to visit the EAP.
C) if the employees have confidence in the quality of the EAP's staff and medical personnel.
D) if employees believe their use of the EAP will be confidential.

Question

Quizplus · Accepted Answer

Confidentiality is the main concern for employees when it comes to using EAP services. Employees need to feel comfortable that their personal and sensitive issues will not be disclosed to their employer or others without their consent. Therefore, ensuring confidentiality is key to encouraging employees to use EAP services. While on-site location and paid work time can be important factors, they are secondary to confidentiality. Quality of staff and medical personnel may also be important, but again, confidentiality is the primary concern.

The Main Determinant of Whether Employees Will Use an EAP