If a company is spending more on the costs of nonconformance than on the costs of conformance
A)it has a quality problem.
B)quality is integrated into the development and production processes.
C)it is on a positive track.
D)it is serious about customer satisfaction.

Question

Quizplus · Accepted Answer

If a company is spending more on the costs of nonconformance than on the costs of conformance, it means that there are quality problems that need to be addressed. The costs of nonconformance include rectifying defects, reworking, scrap, warranty claims, and customer complaints. These costs are avoidable if quality is integrated into the development and production processes. Therefore, option B is not the best choice. Option C and D may not be accurate because a company can be serious about customer satisfaction and still have quality problems that result in higher costs of nonconformance.

If a Company Is Spending More on the Costs of Nonconformance