The costs of nonconformance are made up of
A)prevention costs and appraisal costs.
B)internal failure costs and external failure costs.
C)vendor performance and customer satisfaction.
D)product design and production performance.

Question

Quizplus · Accepted Answer

The costs of nonconformance are associated with the failures that can occur during the production process or in the final product. Internal failure costs are incurred when defective products are detected before they are shipped to customers. External failure costs arise when the defective products have been shipped, and customers may find the defect. The other options, prevention costs, appraisal costs, vendor performance, customer satisfaction, product design, and production performance, are significant in quality management. However, they are not the costs of nonconformance specifically.

The Costs of Nonconformance Are Made Up of