The costs of quality are made up of
A)prevention costs and appraisal costs.
B)internal failure costs and external failure costs.
C)costs of conformance and costs of nonconformance.
D)product design and production performance.

Question

Quizplus · Accepted Answer

The costs of quality are typically classified into two categories: costs of conformance and costs of nonconformance. Costs of conformance include prevention costs (e.g. training, process control), and appraisal costs (e.g. inspections, testing). Costs of nonconformance include internal failure costs (e.g. scrap, rework) and external failure costs (e.g. warranty claims, returns). Option A and B are the subcategories of costs of nonconformance. Option D is not a categorization of the costs of quality.

The Costs of Quality Are Made Up of