Internal failure costs and prevention costs make up the costs of conformance.
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Q23: Warranty claims are an example of internal
Q24: External failure costs are the costs incurred
Q25: Low costs of conformance usually result in
Q26: Selected vendors become an integral part of
Q27: The ISO promotes standardization with a view
Q29: Customer satisfaction is measured by the percentage
Q30: To become ISO certified,an organization must pass
Q31: Nonfinancial measures of quality do not include
Q32: The sale and shipment of a product
Q33: The key to good quality control is
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