Jay is a polite,helpful,conscientious employee who often helps his fellow auto sales representatives make sales,and is popular with customers due to his customer service orientation.Based on his performance evaluation,which is focused on sales,Jay is being fired because he has not sold enough cars this month.What is the problem at the root of his poor performance evaluation?
A)criterion contamination
B)lack of reliability
C)criterion deficiency
D)lack of relevance

Question

Quizplus · Accepted Answer

The problem at the root of Jay's poor performance evaluation is criterion deficiency, which means that the evaluation criteria are not accurate or comprehensive enough to fully measure his performance. While Jay is excellent in customer service and helpful to other sales representatives, his sales performance is ultimately the only factor taken into account in the evaluation. Therefore, the sales criterion alone is not enough to evaluate Jay's overall performance.

Jay Is a Polite,helpful,conscientious Employee Who Often Helps His Fellow