Which of the following is not an example of organizational capabilities?
A) outstanding customer service
B) reputation with customers for quality and reliability
C) innovativeness of products and services
D) ability to hire, motivate, and retain human capital

Question

Quizplus · Accepted Answer

Organizational capabilities are the competencies or skills that a firm employs to transform inputs into outputs. Examples of organizational capabilities are outstanding customer service, excellent product development capabilities, superb innovation processes, and flexibility in manufacturing processes. Reputation with customers for quality and reliability is an intangible resource.

Which of the Following Is Not an Example of Organizational