Some firms find great value by not incorporating their customers into the value creation process.

Name: Some firms find great value by not incorporating their customers into the value creation process.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

When addressing the value-chain concept, it is important to focus on the interrelationship between the organization and its most important stakeholder, its customers. Some firms find great value by directly incorporating their customers into the value creation process.

Some Firms Find Great Value by Not Incorporating Their Customers