The process value chain consists of
A) value, operations, and objectives.
B) innovation, satisfaction, and value.
C) innovation, operations, and post-sales service.
D) design, production, and selling.
E) design, satisfaction, and post-sales service.

Question

Quizplus · Accepted Answer

The process value chain typically consists of three main stages: innovation, operations, and post-sales service. Design, production, and selling are specific activities within the operations stage, which is only one part of the overall value chain. Satisfaction and value are important outcomes of the value chain, but not specific stages within it. Therefore, option C is the best choice as it includes all three stages of the value chain.

The Process Value Chain Consists of