In using the balanced scorecard,which of the four perspectives would most likely apply to the measures of 'customer response time' and 'quality training and documentation'?
A) Financial.
B) Customer.
C) Internal operations.
D) Innovation and improvement activities.
Correct Answer:
Verified
Q1: A centre that is solely responsible for
Q3: Which of the following could undermine the
Q4: When evaluating the performance of divisions:
A) only
Q5: A responsibility centre for costs,revenues,and investment in
Q6: In using the balanced scorecard,which of the
Q7: Appointing managers to be responsible for the
Q8: Which of the following statements regarding the
Q9: The balanced scorecard framework implies that:
A) traditional
Q10: The format generally used when reporting on
Q11: Which one of these perspectives is not
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents