Which one of these perspectives is not used by the balanced scorecard?
A) Employee.
B) Customer.
C) Financial.
D) Innovation and improvement activities.

Question

Quizplus · Accepted Answer

The balanced scorecard consists of four perspectives: financial, customer, internal processes, and innovation and improvement activities. The employee perspective is not included in the balanced scorecard. However, some organizations may choose to add an employee perspective to their own customized version of the balanced scorecard.

Which One of These Perspectives Is Not Used by the Balanced