SCENARIO 1-4
An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity,absenteeism,turnover,and job satisfaction within her department.Although many options are available in gathering this information,she has decided to focus upon individual level,group level,and organizational systems level variables.

-Referring to SCENARIO 1-4,communication styles,power and politics,and levels of conflict are ________ variables.
A)group level
B)organization systems level
C)individual level
D)corporate level
E)departmental level

Question

SCENARIO 1-4
An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity,absenteeism,turnover,and job satisfaction within her department.Although many options are available in gathering this information,she has decided to focus upon individual level,group level,and organizational systems level variables.

-Referring to SCENARIO 1-4,communication styles,power and politics,and levels of conflict are ________ variables.
A)group level
B)organization systems level
C)individual level
D)corporate level
E)departmental level

Quizplus · Accepted Answer

Communication styles, power and politics, and levels of conflict are variables that typically exist at the group level, as they are related to interactions between individuals within a specific group or team. Individual-level variables would relate more to the personal characteristics or behaviors of a specific employee, while organizational systems level variables would relate more to the overall structure and policies of the larger organization. Corporate and departmental levels are also possible classifications for variables, but they are not as specific or commonly used as the other options.

SCENARIO 1-4 An Operations Manager at a Local Distribution and Supply Warehouse