Question 1

The responsibilities of a tech support engineer include ________.
A)helping users solve problems and providing training
B)managing and protecting databases
C)writing program documentation
D)advising the chief information officer on emerging technologies

Accepted Answer

Tech support engineers are responsible for providing assistance to users in solving technical problems, answering questions, and providing training if necessary. They are usually not responsible for managing databases or advising top-level executives on emerging technologies. While they may be involved in writing program documentation as part of their job, this is not typically their main responsibility.

Question 2

Jamie's company manufactures 3D printers, and his job is to prepare user manuals for the products. Jamie also prepares training material for the workers who are involved in the manufacturing process. With reference to his job profile, Jamie is a ________.
A)system analyst
B)consultant
C)programmer
D)technical writer

Accepted Answer

Jamie's job involves preparing user manuals and training material, which indicates that he is a technical writer. A system analyst would be responsible for analyzing and improving the company's systems, a consultant would give advice on various aspects of the company's operations, and a programmer would be responsible for coding and developing software programs.

Question 3

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.
A)human resources
B)information systems
C)marketing
D)manufacturing

Accepted Answer

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the information systems department. The human resources department is responsible for hiring and managing employees, the marketing department is responsible for promoting and selling a company's products or services, and the manufacturing department is responsible for producing goods.

Question 4

The purpose of a ________ group is to protect data and information assets by establishing data standards and data management practices and policies.
A)data administration
B)data warehousing
C)data mining
D)data communication

Accepted Answer

A data administration group is responsible for establishing and enforcing data standards and management practices to ensure the protection of data and information assets. Data warehousing and data mining are specific technologies used to manage and analyze data, while data communication refers to the transmission of data from one point to another.

Question 5

Which of the following is a responsibility of a chief information officer (CIO)?
A)serving as the principal manager of the IS department
B)heading the technology group
C)evaluating new technologies that are relevant to the organization
D)developing processes and information systems (IS)that implement business strategy

Accepted Answer

The answer of Which of the following is a responsibility...

Question 6

In all companies, the chief information officer (CIO)reports directly to the chief financial officer.

Accepted Answer

While it may be common in some companies for the CIO to report to the CFO, it is not a universal practice. In many organizations, the CIO may report to the CEO or another high-ranking executive.

Question 7

One of the major functions of the information systems (IS)department is to develop, operate, and maintain applications.

Accepted Answer

Developing, operating, and maintaining applications is one of the primary responsibilities of the information systems department.

Question 8

Which of the following statements is true about the maintenance group of information systems (IS)?
A)It is undertaken by the business analysts.
B)It is overseen by the chief technology officer.
C)It involves adapting existing systems to support new features.
D)It comprises developing test plans and designing automated test scripts.

Accepted Answer

The maintenance group of IS involves adapting existing systems to support new features. Business analysts are involved in requirements gathering, while the chief technology officer oversees the overall technology strategy. Developing test plans and designing automated test scripts are part of the quality assurance group.

Question 9

The structure of the information systems (IS)department remains constant across organizations.

Accepted Answer

The structure of the IS department can vary depending on the size, industry, and goals of the organization. Some organizations may have a centralized IS department while others may have decentralized teams or shared services. Additionally, the roles and responsibilities within the IS department can differ.

Question 10

The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.
A)technical writer
B)chief financial officer
C)system analyst
D)chief technology officer

Accepted Answer

The responsibility of advising the chief information officer, executive group, and project managers on emerging technologies is typically associated with the role of a chief technology officer.

Question 11

In an information systems (IS)department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.
A)operations
B)technology
C)development
D)maintenance

Accepted Answer

The operations group in an IS department is responsible for managing the day-to-day computing infrastructure, including individual computers, in-house server farms, networks, and communications media. They ensure that all systems are running smoothly, troubleshoot any issues that arise, and manage system backups and security. The technology group may also be involved in infrastructure management, but their focus is more on researching and implementing new technologies and systems, rather than monitoring and maintaining existing ones. The development group focuses on creating and supporting software applications that meet the needs of the organization. The maintenance group may also be involved in infrastructure management, but their focus is on repairing or replacing equipment as needed, rather than keeping systems running smoothly on a daily basis.

Question 12

Which of the following statements is true of the operations group in an organization's information system (IS)department?
A)It establishes data standards and data management practices and policies.
B)It monitors the user experience and responds to their problems.
C)It manages all computing infrastructure except in-house server farms and communications media.
D)It includes technical writers if the programs are developed in-house.

Accepted Answer

The operations group in an IS department is responsible for monitoring the user experience and responding to their problems, ensuring that systems run smoothly and efficiently.

Question 13

In the information system (IS)department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.
A)operations
B)technology
C)development
D)outsourcing relations

Accepted Answer

The development group is responsible for creating new information systems, as well as maintaining existing systems. The operations group is responsible for the day-to-day functioning of information systems, and the technology group is responsible for researching and evaluating new technologies. Outsourcing relations refers to the management of relationships with external vendors, and is not directly related to the development and maintenance of information systems within the organization.

Question 14

A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.
A)system analyst
B)business analyst
C)user support representative
D)network administrator

Accepted Answer

A system analyst works with users to identify system requirements, develops procedures, and tests plans for the system. Business analysts focus on the business aspect of the system, while user support representatives assist users with technical issues. Network administrators are responsible for managing and maintaining network infrastructure.

Question 15

Which of the following statements is true of the information systems (IS)department?
A)If the IS primarily support accounting and finance activities, the chief financial officer (CFO)is appointed as the chief information officer (CIO).
B)Programs used in all information systems are developed in-house by the maintenance group.
C)The operations group monitors user experience and responds to user problems.
D)Data administration is performed exclusively by the outsourcing relations group.

Accepted Answer

The operations group's main role is to monitor and maintain the performance of the system and respond to any issues or problems encountered by users. The other options are not true of information systems departments. A CFO may not always be appointed as CIO even if the IS supports accounting and finance activities, programs used in information systems may not always be developed in-house by the maintenance group, and data administration is not performed exclusively by the outsourcing relations group.

Question 16

If an organization does not develop programs in-house, then the development group of the information system (IS)department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
A)programmers and development personnel
B)PQA test engineers
C)business and systems analysts
D)technical writers

Accepted Answer

Since the organization does not develop programs in-house, there is no need for programmers or development personnel. Instead, the development group of the IS department will need business and systems analysts who can work with users, operations, and vendors to acquire and install licensed software and set up the system components around that software. PQA test engineers and technical writers may be part of the IS department, but they are not the primary staff needed for this scenario.

Question 17

Which of the following statements is true about a data administration staff function?
A)The chief technology officer (CTO)heads the data administration staff function.
B)The group establishes standards to protect information assets.
C)This group includes system and network administrators exclusively.
D)This group manages the process of creating new information systems.

Accepted Answer

The data administration staff function is responsible for establishing and enforcing standards for protecting information assets. While the chief technology officer (CTO) may be a member of this group, they do not necessarily head the function exclusively. Additionally, the group may include system and network administrators among its members, but it is not exclusive to these roles. Finally, while the group may be involved in managing and overseeing the development of new information systems, this is not necessarily its primary function.

Question 18

Thompson is the chief information officer at a processed food manufacturing company. The information systems used in the company are manufacturing oriented and provide little support to accounting. In this case, Thompson will most likely report to the ________ of the company.
A)chief financial officer
B)chief executive officer
C)director of information services
D)chief technology officer

Accepted Answer

Thompson, as the chief information officer, would typically report to the chief executive officer (CEO) because the information systems are manufacturing-oriented, indicating a strategic role that aligns with overall company operations rather than just financial or technical aspects.

Question 19

The chief technology officer (CTO)evaluates new technologies and identifies those that are most relevant to the organization.

Accepted Answer

It is part of the CTO's role to identify and evaluate new technologies that can benefit the organization.

Question 20

Which of the following is a function of the technology office in an organization's information systems (IS)department?
A)managing computing infrastructure
B)creating new information systems
C)investigating new information systems
D)maintaining existing information systems

Accepted Answer

The technology office is responsible for investigating new information systems to ensure the organization stays updated with technological advancements.

Quiz 11: Information Systems Management

The responsibilities of a tech support engineer include ________.

Jamie's company manufactures 3D printers, and his job is to prepare user manuals for the products. Jamie also prepares training material for the workers who are involved in the manufacturing process. With reference to his job profile, Jamie is a ________.

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.

The purpose of a ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

Which of the following is a responsibility of a chief information officer (CIO) ?

In all companies, the chief information officer (CIO)reports directly to the chief financial officer.

One of the major functions of the information systems (IS)department is to develop, operate, and maintain applications.

Which of the following statements is true about the maintenance group of information systems (IS) ?

The structure of the information systems (IS)department remains constant across organizations.

The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.

In an information systems (IS) department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

Which of the following statements is true of the operations group in an organization's information system (IS) department?

In the information system (IS) department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.

A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.

Which of the following statements is true of the information systems (IS) department?

Which of the following statements is true about a data administration staff function?

Thompson is the chief information officer at a processed food manufacturing company. The information systems used in the company are manufacturing oriented and provide little support to accounting. In this case, Thompson will most likely report to the ________ of the company.

The chief technology officer (CTO)evaluates new technologies and identifies those that are most relevant to the organization.

Which of the following is a function of the technology office in an organization's information systems (IS) department?