The number of on-time deliveries would be an example of measuring which perspective?
A) Financial
B) Customer
C) Internal business
D) Learning and growth

Question

Quizplus · Accepted Answer

The number of on-time deliveries is a direct measure of customer satisfaction and therefore falls under the Customer perspective. The Financial perspective would involve measures such as revenue, costs, and profits. The Internal Business perspective would focus on process efficiency and operational effectiveness, while the Learning and Growth perspective would involve measuring the organization's ability to innovate and improve.

The Number of On-Time Deliveries Would Be an Example of Measuring