Cost Accounting A Managerial Emphasis Study Set 1
Quiz 13: Strategy, Balanced Scorecard, and Profitability Analysis
Employee Satisfaction Is a Measure of the Internal Business Process
Employee satisfaction is a measure of the internal business process perspective of the balanced scorecard.
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________ translates an organization's mission and strategy into a comprehensive set of performance measures that provides the framework for implementing its strategy. A)Corporate vision B)Product differentiation C)Cost leadership D)The balanced scorecard E)Planning
The return-on-investment ratio is an example of a scorecard measure under the A)internal business process. B)customer perspective. C)financial perspective. D)learning and growth perspective. E)manufacturing perspective.
The number of complaints about the company's product is a potential measure of the A)financial perspective. B)shareholder value. C)internal business process. D)learning and growth perspective. E)customer perspective.
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