The steps in the reengineering process do NOT involve
A) developing goals and a strategy for reengineering.
B) changing the attitudes of workers.
C) creating a sense of urgency.
D) recreating the organization.
E) using top management to play a major role in the effort.

Question

Quizplus · Accepted Answer

The reengineering process may involve changing the attitudes of workers, but it is not a necessary step in the process. The other options listed are all steps involved in the reengineering process.

The Steps in the Reengineering Process Do NOT Involve