Which of the following is most likely NOT an example of the follow-up step of the selling process?
A)A salesperson evaluating the effectiveness of a product after the sale.
B)A salesperson calling a prospect to for a buying decision about a product.
C)A salesperson conducting a customer satisfaction survey 3 months after the sale.
D)A salesperson addressing a customer complaint immediately and appropriately.
E)A salesperson sending a thank-you note to a customer for a recent product purchase.

Question

Quizplus · Accepted Answer

Calling a prospect for a buying decision is part of the closing step of the selling process, not the follow-up step. Follow-up typically occurs after the sale has been made and includes activities such as evaluating product effectiveness, conducting customer satisfaction surveys, addressing complaints, and sending thank-you notes.

Which of the Following Is Most Likely NOT an Example