Which one of the following statements is false?
A)Service that do not involve significant interaction with customers can be managed much the same as goods in a factory.
B)A service is any primary or complementary activity that does not directly produce a physical product.
C)Some very significant differences exist between goods and services that create different demands on the operations function.
D)Designing and managing operations in a goods-producing firm is quite similar to that in a service-providing organization.

Question

Quizplus · Accepted Answer

This statement is false. Designing and managing operations in a service-providing organization requires different strategies and considerations compared to those in a goods-producing firm. Services are intangible, perishable, and variability in nature, whereas goods are tangible, durable, and homogenous. These differences create different challenges and demands on the operations function.

Which One of the Following Statements Is False