Operations management is the only function by which managers can directly affect the value provided to all stakeholders-customers, employees, investors, and society.

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Operations management plays a crucial role in delivering value to all stakeholders by ensuring efficient and effective use of resources and delivering high-quality products or services. It directly impacts customer satisfaction, employee engagement, investor returns, and societal impact. Nonetheless, other functions such as finance, marketing, and human resources also contribute to providing value to stakeholders.

Operations Management Is the Only Function by Which Managers Can