Service facilities must always be physically located close to the customer.
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Q38: Which one of the following statements about
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Q40: Which of the following is NOT one
Q41: Service encounters consist of one or more
Q42: Services can be moved, stored, and repaired,
Q44: A customer benefit package (CBP) consists of
Q45: The higher the customer participation, the more
Q46: A toothbrush is an example of a
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Q48: Both goods and services can be standardized
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