Which one of the following statements is false?
A)Service encounters can be between a customer and a building.
B)High customer contact systems generally have high process efficiency.
C)A hotel room is a perishable asset.
D)The demand for services is time-dependent, especially over the short term.

Question

Quizplus · Accepted Answer

High customer contact systems often require more time and resources to manage, which can decrease process efficiency. Lower customer contact systems tend to have higher process efficiency due to a greater ability to standardize processes and minimize variability.

Which One of the Following Statements Is False