In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?
A) Operating system processes lead to customer needs and expectations, which lead to customer benefit package.
B) Customer benefit package leads to customer needs and expectations, which lead to operating system processes.
C) Customer needs and expectations lead to customer benefit package, which leads to operating system processes.
D) Customer needs and expectations lead to operating system processes, which lead to customer benefit package.

Question

Quizplus · Accepted Answer

The correct timing sequence is that customer needs and expectations lead to the development of the customer benefit package. This then guides the design and implementation of the operating system processes that will deliver the benefits promised by the customer benefit package. Therefore, option C is the correct sequencing.

In Relating Operations Management and the Customer Benefit Package (CBP)