When the customer requests a change, the contractor or project team should estimate the impact on the project schedule and budget and then go ahead with the work without customer approval.

Question

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The contractor or project team should not go ahead with the work without customer approval, even if they've estimated the impact on the project schedule and budget. They should first seek approval and agreement from the customer before making any changes. Failure to do so could result in dissatisfaction, disagreements, and potential legal disputes.

When the Customer Requests a Change, the Contractor or Project