What is Total Quality Management (TQM)?
A) a philosophy of supplying customers with superior products and services
B) an exchange of information with suppliers and customers to create efficient and effective processes
C) a software system that integrates a company's functions, departments, and data into a single system
D) a system that speeds the transformation of raw materials into finished products

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a philosophy, approach, or management method of continuous improvement and customer satisfaction. It focuses on meeting or exceeding customer expectations and maximizing customer satisfaction by providing high-quality products and services. TQM involves all employees of an organization, from top management down to the frontline workers, in the process of quality improvement.

What Is Total Quality Management (TQM)