Question 1

The Department of Motor Vehicle (DMV) testing center currently has six (6) testers who test 80 drivers per day. Each tester can test fourteen (14) drivers per day. Testers are complaining about being too busy and the center being understaffed. In order to achieve 80% utilization of the testers, how many testers should be added at the center?

Accepted Answer

The answer of The Department of Motor Vehicle (DMV) testing...

Question 2

The average number of hotel rooms occupied per day during the month of March is 275. Rooms are booked on average for 2.5 days. On average, how many new bookings occur each day?

Accepted Answer

The answer of The average number of hotel rooms occupied...

Question 3

The Department of Motor Vehicle (DMV) testing center has eight (8) testers who test 60 drivers in total per day. Each tester can test ten (10) drivers per day. What is the center's utilization?

Accepted Answer

The answer of The Department of Motor Vehicle (DMV) testing...

Question 4

What is the implied service rate at a bank teller's window if demand is 26 customers per hour, and the bank staffs 3 tellers with an average utilization of 80%?

Accepted Answer

The answer of What is the implied service rate at...

Question 5

How many computer repair technicians should be on duty from 8:00 p.m. to midnight if the total demand during that period is 60 calls? The service rate is five (5) calls per hour and the target utilization is 90%.

Accepted Answer

The answer of How many computer repair technicians should be...

Question 6

A company is able to process 100 customer statements (bills) per day per processing clerk. It has to process 270 customer statements per day. How many full-time processing clerks are needed if the company wants a processing clerk utilization rate as close to .90 as possible?

Accepted Answer

The answer of A company is able to process 100...

Question 7

What is the implied service rate per service-counter employee at an airport automobile rental counter if customer demand is 30 customers per hour, two service-counter employees are on duty, and their labor utilization is 65%?

Accepted Answer

The answer of What is the implied service rate per...

Question 8

An accounting firm is capable of processing 30 EZ tax forms per day, and the average number of forms on hand in the office is 74 forms. What is the average processing time per EZ tax form?

Accepted Answer

The answer of An accounting firm is capable of processing...

Question 9

A company is able to process 400 customer statements (bills) per day. The average processing time is six (6) days. What is the average number of statements (bills) the company has in process at any time?

Accepted Answer

The answer of A company is able to process 400...

Question 10

A manufacturer's average work-in-process inventory for Part 1234 is 1,450 parts. The workstation produces parts at the rate of 170 parts per day. What is the average amount of time a part spends at this workstation?

Accepted Answer

The answer of A manufacturer's average work-in-process inventory for Part...

Question 11

For a Marriott hotel call center the expected service rate was 2.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on duty during the 6:30 to 7:00
a.m. time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period?

Accepted Answer

The answer of For a Marriott hotel call center the...

Question 12

An order fulfillment process normally operates three shifts a day, five days per week. Under normal conditions, 460 orders can be processed per shift. What is the weekly capacity?

Accepted Answer

The answer of An order fulfillment process normally operates three...

Question 13

A car rental company at a major airport has 80% of its fleet of 200 cars rented each day on average. Cars are rented for an average of 5 days. How many rentals are processed each day on average?

Accepted Answer

The answer of A car rental company at a major...

Question 14

A custom machine shop is able to process 40 orders per day. The average processing time is 5 days. What is the average number of orders that are in process at any time?

Accepted Answer

The answer of A custom machine shop is able to...

Question 15

The Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

Accepted Answer

The answer of The Department of Motor Vehicle (DMV) testing...

Question 16

An automobile emission testing center has six (6) inspectors and tests 50 vehicles per hour. Each inspector can inspect twelve (12) vehicles per hour. What would the service rate need to be in order to achieve 90% utilization?

Accepted Answer

The answer of An automobile emission testing center has six...

Quiz 7: Process Selection, Design, and Analysis

The average number of hotel rooms occupied per day during the month of March is 275. Rooms are booked on average for 2.5 days. On average, how many new bookings occur each day?

The Department of Motor Vehicle (DMV) testing center has eight (8) testers who test 60 drivers in total per day. Each tester can test ten (10) drivers per day. What is the center's utilization?

What is the implied service rate at a bank teller's window if demand is 26 customers per hour, and the bank staffs 3 tellers with an average utilization of 80%?

How many computer repair technicians should be on duty from 8:00 p.m. to midnight if the total demand during that period is 60 calls? The service rate is five (5) calls per hour and the target utilization is 90%.

A company is able to process 100 customer statements (bills) per day per processing clerk. It has to process 270 customer statements per day. How many full-time processing clerks are needed if the company wants a processing clerk utilization rate as close to .90 as possible?

What is the implied service rate per service-counter employee at an airport automobile rental counter if customer demand is 30 customers per hour, two service-counter employees are on duty, and their labor utilization is 65%?

An accounting firm is capable of processing 30 EZ tax forms per day, and the average number of forms on hand in the office is 74 forms. What is the average processing time per EZ tax form?

A company is able to process 400 customer statements (bills) per day. The average processing time is six (6) days. What is the average number of statements (bills) the company has in process at any time?

A manufacturer's average work-in-process inventory for Part 1234 is 1,450 parts. The workstation produces parts at the rate of 170 parts per day. What is the average amount of time a part spends at this workstation?

An order fulfillment process normally operates three shifts a day, five days per week. Under normal conditions, 460 orders can be processed per shift. What is the weekly capacity?

A car rental company at a major airport has 80% of its fleet of 200 cars rented each day on average. Cars are rented for an average of 5 days. How many rentals are processed each day on average?

A custom machine shop is able to process 40 orders per day. The average processing time is 5 days. What is the average number of orders that are in process at any time?

The Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

An automobile emission testing center has six (6) inspectors and tests 50 vehicles per hour. Each inspector can inspect twelve (12) vehicles per hour. What would the service rate need to be in order to achieve 90% utilization?