A product that typically lasts at least three years is called a durable good.
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Q48: Both goods and services can be standardized
Q49: A service encounter is any interaction between
Q50: The demand for services is usually easier
Q51: Every job entails some aspect of operations
Q52: Employees who are involved in the financial
Q54: The ability to download music onto a
Q55: Peripheral goods and services are NOT essential
Q56: Ensuring that a credit card has accurate
Q57: Customer participation in manufacturing processes and activities
Q58: Customers judge the value of a service
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