Which of the following is NOT an important factor in service-encounter design?
A) Facility location
B) Customer-contact behavior and skills
C) Service-provider selection, development, and empowerment
D) Service recovery and guarantees

Question

Quizplus · Accepted Answer

While facility location can impact service encounter design, it is not considered one of the most important factors in comparison to the other options listed. Customer-contact behavior and skills, service-provider selection, development, and empowerment, and service recovery and guarantees are all critical in creating positive service encounters.

Which of the Following Is NOT an Important Factor in Service-Encounter