Managers must improve internal business processes because they affect many of the quality-related factors that influence customer satisfaction and improve financial performance.

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Internal business processes can impact various aspects related to the quality of the products or services offered by a company, such as efficiency, consistency, reliability, and responsiveness. By improving these processes, managers can increase customer satisfaction, reduce waste and errors, enhance innovation and collaboration, and optimize resource utilization, among other benefits. Moreover, better internal business processes can contribute to higher profitability and competitiveness, as they can enable organizations to deliver value more effectively and differentiate themselves from their peers. Therefore, managers should prioritize the assessment, design, implementation, and monitoring of internal business processes as part of their quality management strategies.

Managers Must Improve Internal Business Processes Because They Affect Many