The first step in developing a balanced scorecard is to clarify the strategic focus.As part of the process,many organizations develop a strategy map.Assume you are asked by your supervisor to develop a strategy for your organization.You have determined that the following strategies have been established by the company.
Achieve operational excellence
Develop trained workforce
Infuse corporate culture of quality throughout workforce
Develop reputation for quick turnaround
Retain and grow customer base
Manage customer relationships
Increase profit
Required:
Prepare a strategy map using the four balanced scorecard perspectives.
Correct Answer:
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