W. Edwards Deming set out 14 points in his definition of quality in the firm. Many of these points are related to ethical concepts. All of the following form part of the definition except ______.
A) Drive out fear
B) Eliminate quotas
C) Maintain staff barriers
D) Institute training

Question

Quizplus · Accepted Answer

Maintaining staff barriers is not part of Deming's definition of quality in the firm. The other three points are: driving out fear, eliminating quotas, and instituting training.

W Edwards Deming Set Out 14 Points in His Definition