Which of the following is a philosophy designed to integrate all organizational areas in order to provide customers with superior products and services,while meeting organizational goals throughout the value chain?
A)Supply chain management (SCM)
B)Just-in-time (JIT)management
C)Enterprise resource planning (ERP)
D)Total quality management (TQM)

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a philosophy that strives to integrate all aspects of an organization to achieve superior products and services for customers, while also meeting the organization's goals throughout the entire value chain. This approach includes continuous improvement, customer focus, employee empowerment, and teamwork. Options A, B, and C are specific techniques or software used to aid in organizational integration and efficiency, but they do not encompass all areas of an organization in the same way that TQM does.

Which of the Following Is a Philosophy Designed to Integrate