Operations is one factor of the internal business perspective of the Balanced Scorecard.

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Operations is indeed one of the subcategories or factors included in the internal business perspective of the Balanced Scorecard. This perspective focuses on the processes and activities that contribute to the organization's success and aims to improve efficiency, quality, and productivity. Operations may include production, logistics, supply chain management, customer service, and other functional areas that involve delivering value to customers and stakeholders. By measuring and managing operations performance, companies can align their resources, capabilities, and activities with their strategic objectives and enhance their overall performance.

Operations Is One Factor of the Internal Business Perspective of the Balanced