Question 1

Bottles
A bottle filling machine fills bottles with 16 oz of soda.Each hour,3 bottles are weighed on a precision scale to determine if the process is under control.The following data has been collected from the last 4 hours.Each value in the table represents the weight of an individual bottle.
 $$\begin{array} { | l | c | c | c | } 
\hline \text { Time } & \text { Bottle 1 } & \text { Bottle2 } & \text { Bottle 3 } \
\hline \text { 7AM } & 16.3 & 16.4 & 15.8 \
\hline \mathbf { 8 A M } & 16.0 & 16.2 & 16.4 \
\hline \text { 9 AM } & 15.7 & 16.1 & 16.3 \
\hline \mathbf { 1 0 } \mathbf { A M } & 16.0 & 15.9 & 16.2 \
\hline
\end{array}$$
-Assuming this data was collected when the process was operating satisfactorily,construct 3-sigma limits for the mean chart.

Accepted Answer

The answer of Bottles
A bottle filling machine fills bottles with...

Question 2

An approach to quality improvement that involves studying,and attempting to emulate,the strategies and practices of organizations already known to generate world-class products and service is known as ____________________.

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Question 3

Bottles
A bottle filling machine fills bottles with 16 oz of soda.Each hour,3 bottles are weighed on a precision scale to determine if the process is under control.The following data has been collected from the last 4 hours.Each value in the table represents the weight of an individual bottle.
 $$\begin{array} { | l | c | c | c | } 
\hline \text { Time } & \text { Bottle 1 } & \text { Bottle2 } & \text { Bottle 3 } \
\hline \text { 7AM } & 16.3 & 16.4 & 15.8 \
\hline \mathbf { 8 A M } & 16.0 & 16.2 & 16.4 \
\hline \text { 9 AM } & 15.7 & 16.1 & 16.3 \
\hline \mathbf { 1 0 } \mathbf { A M } & 16.0 & 15.9 & 16.2 \
\hline
\end{array}$$
-At 11:00 AM,the weights of the following three bottles were recorded: 16.0,16.7,15.2.According to this sample,is the process in control?

Accepted Answer

The answer of Bottles
A bottle filling machine fills bottles with...

Question 4

The Cattleman's Bar and Grille would like to use statistical process control to monitor the time that elapses between a customer's arrival and when the food is served.The manager has determined that the average time between customer arrival and service is 19.5 minutes with a standard deviation of 2.5 minutes.Each evening,the manager plans on selecting 4 tables at random and will measure the elapsed time.What would the 3-sigma control limits be for the X-bar chart?

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Question 5

A dispenser of yogurt fills cups with an average of 4 ounces with a standard deviation of 0.25 ounces.Determine the centerline,lower and upper control limits for a 3-sigma mean chart when sample size is 9 cups.
Centerline = ____________________
Lower value = ____________________
Upper value = ____________________

Accepted Answer

The answer of A dispenser of yogurt fills cups with...

Question 6

Bottles
A bottle filling machine fills bottles with 16 oz of soda.Each hour,3 bottles are weighed on a precision scale to determine if the process is under control.The following data has been collected from the last 4 hours.Each value in the table represents the weight of an individual bottle.
 $$\begin{array} { | l | c | c | c | } 
\hline \text { Time } & \text { Bottle 1 } & \text { Bottle2 } & \text { Bottle 3 } \
\hline \text { 7AM } & 16.3 & 16.4 & 15.8 \
\hline \mathbf { 8 A M } & 16.0 & 16.2 & 16.4 \
\hline \text { 9 AM } & 15.7 & 16.1 & 16.3 \
\hline \mathbf { 1 0 } \mathbf { A M } & 16.0 & 15.9 & 16.2 \
\hline
\end{array}$$
-Assuming this data was collected when the process was operating satisfactorily,construct 3-sigma limits for the range chart.

Accepted Answer

The answer of Bottles
A bottle filling machine fills bottles with...

Question 7

Based on an earlier model called the Shewhart cycle,the Plan-Do-Check-Act (PDCA)cycle was popularized in the 1950's by ____________________.

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Question 8

A bar chart describing the relative frequencies with which various kinds of defects or nonconformities have occurred is called ____________________.

Accepted Answer

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Question 9

Control charts may be constructed for either ____________________ (measurements)or ____________________ (counts).

Accepted Answer

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Question 10

Industry often refers to assignable variation as ____________________ variation.

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Question 11

The Statistical Process Control (SPC)Chart was developed by ___________________________________ during the 1920s.This is a graphical procedure for determining whether a production process is operating properly.

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Question 12

Applicable to attributes,the ____________________-chart shows the proportion of defects in successive samples,while the ____________________-chart reflects a count of the number of defects found in units of the output.

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Question 13

Each sample involves a 9 square foot piece of carpet.The number of flaws found in a piece would be entered on a(n)____________________ chart.

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Question 14

The idea of total quality management in a word from the Japanese is "Kaizen" or improvement.In his 1986 book,Kaizen,author ____________________ describes the concept that Kaizen represents.

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Question 15

Organizations seeking to improve the quality of their goods and services are increasingly adopting the principles and practices of ________________________________________.

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Question 16

Use the following data to prepare the upper and lower control limits for a mean chart.Each sample contains 3 values. $$\begin{array} { | c | c | c | } 
\hline \text { Sample } & \text { Mean } & \text { Range } \
\hline 1 & 47 & 5 \
2 & 43 & 13 \
3 & 46 & 10 \
4 & 32 & 20 \
\hline
\end{array}$$ Compute the lower and upper control limits.
Lower value = ____________________
Upper value = ____________________

Accepted Answer

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Question 17

The quality improvement program that,if properly implemented,is expected to experience only 3.4 defects per million products or opportunities is known as ____________________.

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Question 18

The two sources of process variation are ____________________ (common-course)variation and ____________________ (special-cause)variation.

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Question 19

The practices of TQM are closely related to the ____________________ philosophy of continuing improvement and include guidelines such as Deming's 14 points,quality audits,competitive benchmarking,just-in-time manufacturing,and worker empowerment.

Accepted Answer

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Question 20

The cause-and-effect diagram,developed by Kaoru Ishikawa,assists problem solving by visually depicting effects and their possible causes.Because of its appearance,it is sometimes called a ____________________.

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Quiz 20: Total Quality Management

An approach to quality improvement that involves studying,and attempting to emulate,the strategies and practices of organizations already known to generate world-class products and service is known as ____________________.

A dispenser of yogurt fills cups with an average of 4 ounces with a standard deviation of 0.25 ounces.Determine the centerline,lower and upper control limits for a 3-sigma mean chart when sample size is 9 cups. Centerline = Lower value = Upper value =

Based on an earlier model called the Shewhart cycle,the Plan-Do-Check-Act (PDCA)cycle was popularized in the 1950's by ____________________.

A bar chart describing the relative frequencies with which various kinds of defects or nonconformities have occurred is called ____________________.

Control charts may be constructed for either (measurements)or (counts).

Industry often refers to assignable variation as ____________________ variation.

The Statistical Process Control (SPC)Chart was developed by ___________________________________ during the 1920s.This is a graphical procedure for determining whether a production process is operating properly.

Applicable to attributes,the -chart shows the proportion of defects in successive samples,while the -chart reflects a count of the number of defects found in units of the output.

Each sample involves a 9 square foot piece of carpet.The number of flaws found in a piece would be entered on a(n)____________________ chart.

The idea of total quality management in a word from the Japanese is "Kaizen" or improvement.In his 1986 book,Kaizen,author ____________________ describes the concept that Kaizen represents.

Organizations seeking to improve the quality of their goods and services are increasingly adopting the principles and practices of ________________________________________.

The quality improvement program that,if properly implemented,is expected to experience only 3.4 defects per million products or opportunities is known as ____________________.

The two sources of process variation are (common-course)variation and (special-cause)variation.

The practices of TQM are closely related to the ____________________ philosophy of continuing improvement and include guidelines such as Deming's 14 points,quality audits,competitive benchmarking,just-in-time manufacturing,and worker empowerment.

The cause-and-effect diagram,developed by Kaoru Ishikawa,assists problem solving by visually depicting effects and their possible causes.Because of its appearance,it is sometimes called a ____________________.