Which of the following cost of quality categories represent the cost incurred to "rework a defective product" before the product is shipped to a consumer?
A)Prevention costs
B)Appraisal costs
C)Internal failure costs
D)External failure costs

Question

Quizplus · Accepted Answer

Internal failure costs represent the cost incurred to rework a defective product before it is shipped to a consumer. Prevention costs are incurred to prevent defects from occurring in the first place, appraisal costs are incurred to detect defects, and external failure costs are incurred after a defective product has been shipped to a customer.

Which of the Following Cost of Quality Categories Represent the Cost