Strategic-level decisions involve direct interactions with customers and have predetermined policies and procedures that spell out how to handle different situations.

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Strategic-level decisions are generally broad and long-term in nature and involve shaping the overall direction of the organization. They are not tied to direct interactions with customers or predetermined policies and procedures. Tactical-level decisions typically involve day-to-day operations and have more specific policies and procedures in place for handling different situations.

Strategic-Level Decisions Involve Direct Interactions with Customers and Have Predetermined