Identify the form of user resistance that occurs when the new system is blamed for any unpleasant occurrence.
A) passive-aggression
B) proclivity
C) procrastination
D) projection

Question

Quizplus · Accepted Answer

This form of resistance is known as projection, where users may blame the new system for any unpleasant occurrence, whether or not the system is actually responsible. This can be a way for users to divert attention away from themselves, and to express their frustration towards the new system.

Identify the Form of User Resistance That Occurs When the New