Shortly after a new automated quality assurance system was deployed,a firm's production output dropped by five percent.The shift manager blamed the new system,declaring that "after we laid off staff,nothing went as fast." This is an example of dealing with change by
A)deterrence.
B)projection.
C)avoidance.
D)aggression.

Question

Quizplus · Accepted Answer

The shift manager is projecting the blame for the decrease in production output onto the new automated quality assurance system, rather than considering other factors such as the impact of laying off staff or the adjustment period needed for the new system. Projection is a defense mechanism where an individual attributes their own undesirable feelings or faults onto someone or something else.

Shortly After a New Automated Quality Assurance System Was Deployed,a