Question 1

Describe guidelines that an organization can follow to prevent behavioral problems when implementing a system.

Accepted Answer

The answer of Describe guidelines that an organization can follow...

Question 2

A newly installed robotic vacuuming system stopped working.A service technician was called to repair the robots.The technician found that water had been placed into the robot's path,causing it to malfunction.This is an example of dealing with change by

Accepted Answer

The answer of A newly installed robotic vacuuming system stopped...

Question 3

Which method of data gathering is most likely to result in information that represents the personal biases and opinions of the person giving the information?

Accepted Answer

An interview is the most likely method to result in information that represents the personal biases and opinions of the person giving the information since they are directly providing their thoughts and beliefs. In contrast, a questionnaire may provide more standardized and objective data, while observation by the analyst and system documentation may provide more factual and objective data.

Question 4

What are some of the reasons why behavioral problems occur when a new AIS is introduced?

Accepted Answer

The answer of What are some of the reasons why...

Question 5

When seeking to find answers to questions pertaining to "why," the most useful approach is to

Accepted Answer

Conducting interviews is the most effective method for understanding the reasons behind certain actions, decisions, or phenomena because it allows for in-depth discussions and follow-up questions that can explore the "why" behind a subject's responses.

Question 6

When is a proposal to conduct a systems analysis prepared?

Accepted Answer

A proposal to conduct a systems analysis is typically prepared after the initial investigation of the project has been approved. This investigation helps to determine if the project should go forward and if so, what the objectives of the new system should be. Once this has been established, a systems analysis can be conducted to determine how the objectives can be met and what resources will be required.

Question 7

Significant system changes were implemented two months ago.The changes were well-planned,well-designed,thoroughly tested before and after conversion,and several employee training sessions were conducted.Still,the changes haven't resulted in any productivity increases,cost savings,or process improvements.Management is puzzled and needs to find out why the system isn't successful.The best action for management to take is

Accepted Answer

Conducting face-to-face interviews with managers, key personnel, and employees impacted by system changes provides management with an opportunity to directly gather feedback and insight into why the changes are not effective. This approach allows management to ask follow-up questions and get a deeper understanding of any issues or challenges employees are facing. It also provides an opportunity to address any concerns and make necessary adjustments to the system changes.

Question 8

Three months after Modern Helpdesks Incorporated began accepting e-mail service requests,several service advisors had never checked their e-mail accounts.This is an example of dealing with change by

Accepted Answer

Avoidance is the act of ignoring or avoiding a change and failing to deal with it appropriately. In this scenario, the service advisors are not checking their email accounts, which is a failure to adapt to the change of accepting email service requests. This indicates avoidance as a coping mechanism for dealing with change.

Question 9

Modeling of the existing system occurs during the ________ phase of systems analysis.

Accepted Answer

During the systems survey phase, the current system is thoroughly examined and analyzed, including the modeling of its processes and procedures, in order to identify areas for improvement and potential solutions.

Question 10

When seeking to verify how a system actually works,rather than how it should work.The most useful approach is to

Accepted Answer

Making observations is the most useful approach to verify how a system actually works as it involves directly observing the system's behavior in real-life situations. This approach provides firsthand evidence of how the system functions and can identify problems or issues that may not be apparent through other methods. Interviews and questionnaires rely on user feedback, whereas reading system documentation only provides a theoretical understanding of how the system should work.

Question 11

When the information is brief and well defined,which is the best data-gathering approach to use?

Accepted Answer

A questionnaire is the best data-gathering approach to use when the information is brief and well defined because it allows for a quick and efficient way to collect data from a large number of people in a standardized way. It is also easy to analyze the data collected from a questionnaire as it is often in a structured format. Other approaches, such as an interview or observation, may be more appropriate when the information is more complex or difficult to define. System documentation may also be useful, but only if the information needed is already documented within the system.

Question 12

When seeking to find anonymous answers,the most useful approach is to

Accepted Answer

Distributing questionnaires allows for individuals to respond anonymously without fear of being identified or judged. This can provide valuable insights and data for research or decision-making purposes. Interviews and observations may not provide the same level of anonymity, and reading system documentation may not involve seeking anonymous answers at all.

Question 13

When seeking to describes how a system should work,the most useful approach is to

Accepted Answer

Reading system documentation provides detailed insights into how a system is designed to function, offering a comprehensive understanding of its intended operations.

Question 14

During ________ of systems analysis,an examination is made of each development activity to define the problem to be solved.

Accepted Answer

The initial investigation phase is where the development team examines all development activities to define the problem to be solved. This includes identifying the scope of the project, identifying potential users, and determining what the system needs to do to solve the problem. A systems survey is typically done later in the analysis process to analyze existing systems and processes, while information needs and systems requirements are part of the complete analysis process but not specific to this phase. The feasibility study is typically done even earlier in the analysis process to determine if the project is worth pursuing.

Question 15

In order to reduce resistance resulting from uncertainty,what guideline should be implemented and followed during the systems development process?

Accepted Answer

Keeping communication lines open is crucial during the systems development process to reduce resistance resulting from uncertainty. Open communication ensures that all stakeholders are informed, can voice concerns, and understand the process, thereby reducing uncertainty and resistance.

Question 16

Which is the best data-gathering approach to use when information must be obtained from many different people?

Accepted Answer

A questionnaire is the best data-gathering approach when information must be obtained from many different people because it allows for standardized and efficient data collection. It can be administered to a large group of people simultaneously, and responses can be easily aggregated and analyzed. Additionally, it allows respondents to answer at their own pace and in their own time, which can increase the accuracy of the data collected.

Question 17

A good rule to follow to prevent behavioral problems associated with implementing a new system is "Avoid complex systems that cause radical changes." What expression is used to describe this system design rule?

Accepted Answer

This statement is known as the "Keep it simple" principle, which emphasizes the importance of designing systems that are easy to use and not overly complicated. By following this principle, potential behavioral problems associated with implementing a new system can be minimized. Choices A, C, and D are also important considerations when implementing a new system, but they do not specifically address the design of the system itself.

Question 18

Guidelines that an organization can follow to prevent behavioral problems when implementing a system is often inexpensive and not as time-consuming as one may have thought.

Accepted Answer

The answer of Guidelines that an organization can follow to...

Question 19

Shortly after a new automated quality assurance system was deployed,a firm's production output dropped by five percent.The shift manager blamed the new system,declaring that "after we laid off staff,nothing went as fast." This is an example of dealing with change by

Accepted Answer

The shift manager is projecting the blame for the decrease in production output onto the new automated quality assurance system, rather than considering other factors such as the impact of laying off staff or the adjustment period needed for the new system. Projection is a defense mechanism where an individual attributes their own undesirable feelings or faults onto someone or something else.

Question 20

Dysfunctional employee behavior in response to implementation of a new computerized information system is likely to be the result of

Accepted Answer

The implementation of a new computerized information system often requires changes in how employees carry out their work. If they are not adequately communicated to about these changes or given adequate training, they may exhibit dysfunctional behavior in response. This may include resistance, errors, or even sabotage. The other options offered are also important factors that can impact employee behavior but are less directly related to the implementation of the new system.

Quiz 20: Introduction to Systems Development and Systems Analysis