Question 1

Which of the following is not an appropriate task end users to perform?

Accepted Answer

End users typically retrieve information and perform analyses, but updating database records is usually restricted to users with specific permissions to ensure data integrity and security.

Question 2

What is the basic function of a help desk?

Accepted Answer

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Question 3

Although Gillette uses canned software in its business operations,it does so with the intention of creating a competitive advantage.Identify how Gillette aims to gain a greater competitive advantage from using canned software.

Accepted Answer

Gillette aims to gain a competitive advantage by deciding how the canned software should be used, tailoring its application to fit their specific business needs and strategies.

Question 4

End-user development is inappropriate for which types of systems?

Accepted Answer

End-user development may not be appropriate for systems that process a large number of transactions as such systems may require extensive programming knowledge and complex algorithms that end-users may not possess.

Question 5

Which of the following about end-user computing is true?

Accepted Answer

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Question 6

Identify the system below that end users should not be allowed to develop.

Accepted Answer

Payroll processing programs require a high level of security and accuracy due to sensitive information such as employee salaries and tax information. Any errors or security breaches could result in significant financial and legal consequences. Therefore, it is not appropriate for end users to develop such programs without proper training and authorization.

Question 7

Identify the system below that is likely to be most appropriate for end-user development.

Accepted Answer

A loan amortization spreadsheet program is a tool that can be easily used and customized by end-users without extensive technical knowledge. It allows for easy data manipulation and calculation, which are typical activities of end-user development. In contrast, accounting systems, such as an accounts receivable or general ledger system, are complex and require specialized knowledge to operate effectively. An inventory system also typically requires technical knowledge, as it involves tracking and managing large amounts of data.

Question 8

Who should maintain control of access to date in a user-created system with proper controls?

Accepted Answer

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Question 9

________ refers to involving users in the development,control,and deployment of information systems.

Accepted Answer

End-user computing (EUC) involves users in the development, control, and deployment of information systems. It allows users to create their own software applications and automate their work processes without the need for IT department involvement. This approach empowers users and can increase productivity and satisfaction with the system.

Question 10

Where is the responsibility for the development of end-user computing applications typically placed?

Accepted Answer

The responsibility for the development of end-user computing applications is typically placed on end-users, as they are the ones who will be using the applications and know their specific needs and requirements. However, the IT department may provide support and guidance to ensure that the applications are compatible with organizational systems and follow appropriate security protocols. Help desk and programmers may also be involved in providing technical support and troubleshooting issues, but they are not typically responsible for the development of the applications themselves.

Question 11

The IT department should be given control of end-user computing (EUC).

Accepted Answer

The IT department should oversee and support end-user computing (EUC) to ensure security and compliance, but giving them full control can limit flexibility and innovation among end users. It's about finding a balance between control and empowerment.

Question 12

Identify one of the primary risks associated with end-user computing below.

Accepted Answer

The primary risk associated with end-user computing is that systems that have not been adequately tested may be implemented, which can lead to errors, data corruption, security breaches, and other issues. Users who develop their own systems may not have the training, skills, or resources necessary to ensure that the system is reliable and secure.

Question 13

Describe end-user computing and the advantages and risks involved.

Accepted Answer

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Question 14

End-user computing is likely to result in a(n)

Accepted Answer

End-user computing often involves non-professional developers creating applications to meet their specific needs, which can result in a system being developed quickly. However, it may not necessarily be well tested, documented, or efficient.

Question 15

Why does Pepsi create most of the software it uses in business operations?

Accepted Answer

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Question 16

Why are end-user created systems often poorly documented?

Accepted Answer

End-users typically prioritize the functionality and usability of the system over documentation. As a result, they may not allocate enough time or resources towards documenting it properly.

Question 17

End-user computing can eliminate many of the analyst-programmer communication problems associated with the traditional program development.

Accepted Answer

End-user computing allows end-users to develop and customize their own applications, reducing the need for constantly communicating and translating requirements to analyst-programmers. This results in improved efficiency and accuracy in program development.

Question 18

If recent trends in end-user computing (EUC)persist,EUC will represent ________ of all information processing by the end of 2020.

Accepted Answer

Given the cutoff in 2023, it's important to note that the prediction for end-user computing (EUC) to represent 75% or more of all information processing by the end of 2020 is based on the assumption that the trends observed leading up to that time continued. The rapid growth in EUC can be attributed to advancements in technology, increased accessibility of computing resources, and the growing demand for real-time data processing and analytics directly by end-users.

Question 19

Describe the purposes of a help desk.

Accepted Answer

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Question 20

A second-line help desk operator would most likely

Accepted Answer

Second-line help desk operators are responsible for handling queries that are more complicated and require research or more expertise than first-line help desk operators. They may need to access additional resources or information to assist callers with their inquiries.

Quiz 21: Ais Development Strategies