internal response that customers have to all aspects of an organization and its offerings is referred to as __________.
A) customer experience
B) relationship marketing
C) internal customer audit
D) internal marketing
E) customer relationship management

Question

Quizplus · Accepted Answer

The definition provided corresponds to customer experience, which is the overall impression and perception that customers have about an organization and its products or services. Relationships marketing is a strategy to foster long-term connections with customers, while internal customer audit refers to the assessment of employee satisfaction. Internal marketing focuses on promoting an organization's values and brand to internal stakeholders, while customer relationship management is a set of activities aimed at managing interactions with customers.

Internal Response That Customers Have to All Aspects of an Organization