level of service that requires that the customers perform many functions during the purchase process is __________.
A) full-service
B) limited-service
C) self-service
D) customized-service
E) automated-service

Question

Quizplus · Accepted Answer

Self-service requires that customers perform many functions during the purchase process, such as selecting and purchasing the product without the assistance of staff. Full-service, on the other hand, involves staff assisting customers throughout the entire purchase process, while limited-service and customized-service fall somewhere in between. Automated-service refers to processes that are completely automated and do not require any human interaction.

Level of Service That Requires That the Customers Perform Many