What is the term for costs incurred because products or services fail to meet requirements after delivery to customers?
A) external failure costs
B) internal failure costs
C) appraisal costs
D) prevention costs
Correct Answer:
Verified
Q2: What type of cost are quality training
Q3: What type of cost is downtime attributed
Q4: What is the term for costs incurred
Q5: From the operational content view,which of the
Q6: Lower sales due to poor product performance
Q7: What are the dimensions of quality?
A)reliability,cost,and durability
B)durability,performance,and
Q8: What is the definition of the term
Q9: What type of cost are inspection labour
Q10: According to quality experts,what figure should total
Q11: How can improving quality increase firm value?
A)Firms
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