In the customer perspective,which is a measure that drives the creation of customer value?
A)customer survey ratings
B)revenue growth
C)cost reduction
D)risk management

Question

Quizplus · Accepted Answer

Customer survey ratings provide feedback on how well the company is meeting customer needs and expectations. By measuring customer satisfaction and preferences, a company can identify areas for improvement and create more value for their customers. Revenue growth and cost reduction are important measures, but they do not necessarily drive the creation of customer value. Risk management is also important, but it is more focused on minimizing potential negative impacts rather than creating positive value for customers.

In the Customer Perspective,which Is a Measure That Drives the Creation