Question 1

Firms should consider developing custom software only if

Accepted Answer

Custom software development requires considerable resources, including time and money. Therefore, firms should consider developing custom software only if it can provide a significant competitive advantage over existing solutions. If the available canned software is sufficient for the firm's needs, it is often more cost-effective to implement off-the-shelf software instead of investing in custom software development. Having in-house expertise is helpful, but not necessarily a prerequisite for custom software development. Similarly, using custom software for critical functions like accounts receivable might be justified, but it does not necessarily make it a good choice, particularly if it is expensive and does not provide additional benefits. Therefore, option (B) is the best choice.

Question 2

A second-line help desk operator would most likely

Accepted Answer

Second-line help desk operators typically handle more complex queries that require additional research and expertise beyond what first-line support can provide.

Question 3

Describe the purposes of a help desk.

Accepted Answer

The answer of Describe the purposes of a help desk....

Question 4

Identify the system below that end users should not be allowed to develop.

Accepted Answer

A payroll processing program involves sensitive information pertaining to employee salaries and taxes, and therefore should only be developed by those with the necessary expertise in handling such confidential data. End users may not have the required knowledge to ensure data security and may accidentally mismanage the data, causing serious implications.

Question 5

What guidelines should be followed when contracting with an outside developer to create custom software?

Accepted Answer

The answer of What guidelines should be followed when contracting...

Question 6

Identify one of the primary risks associated with end-user computing below.

Accepted Answer

When end-users create their own systems, there is a significant risk that these systems may not have undergone adequate testing before implementation. As a result, there is a higher likelihood of errors, security vulnerabilities, and other issues that may cause downtime and data loss. Therefore, this risk must be carefully managed through IT oversight and governance. The other options (A, C, and D) are not the primary risks associated with end-user computing.

Question 7

Which of the following is not a guideline that should be used to select an outside,custom-system developer?

Accepted Answer

The guideline that the outside developer should be able to complete the system independently, without requiring frequent contact to ask questions, is not a necessary guideline. In fact, it may be more beneficial to select a developer who is open to communication and collaboration with the company during the development process.

Question 8

Why does Pepsi create most of the software it uses in business operations?

Accepted Answer

Pepsi creates most of the software it uses because it could not find canned software sophisticated enough to meet its specific business needs and requirements.

Question 9

Discuss how an organization can develop custom software.

Accepted Answer

The answer of Discuss how an organization can develop custom...

Question 10

Which of the following is not an appropriate for task end users to perform?

Accepted Answer

End users typically do not update database records directly as it requires specialized knowledge to ensure data integrity and security.

Question 11

________ refers to involving users in the development,control,and deployment of information systems.

Accepted Answer

End-user computing (EUC) refers to involving users in the development, control, and deployment of information systems. This approach empowers users to have more ownership and control over the systems they use, leading to greater efficiency, effectiveness, and user satisfaction. AUC and NISD are not recognized terms in information systems development, while CIOSDA refers to a competitive approach to developing systems within an organization, which is different from user involvement.

Question 12

Which of the following about end-user computing is true?

Accepted Answer

System users know best what they need,so should be able to create their own applications.

Question 13

Where is the responsibility for the development of end-user computing applications typically placed?

Accepted Answer

The responsibility for the development of end-user computing applications is typically placed on the end users themselves. These users have the most knowledge about their own needs and are best equipped to create applications that meet those needs. However, this does not preclude involvement or oversight from help desk, front-line analysts, or second-line technicians.

Question 14

End-user computing is likely to result in a(n)

Accepted Answer

End-user computing often involves the end-user creating their own system, which can lead to a rapidly developed system. However, because the end-user is not typically a software developer or engineer, the resulting system may not be as well-tested, well-documented, or efficient as a system created by a trained professional.

Question 15

Identify the system below that is likely to be most appropriate for end-user development.

Accepted Answer

End-user development is most appropriate for systems that require frequent adjustments or customizations based on user input or changing scenarios, such as a system for sensitivity analysis. Sensitivity analysis involves changing input values to see how they affect outcomes, which is something end-users might do regularly to make informed decisions. Systems like accounts receivable, general ledger, and inventory are typically more standardized and less subject to the frequent, user-driven changes that characterize end-user development environments.

Question 16

Although Gillette uses canned software in its business operations,it does so with the intention of creating a competitive advantage.Identify how Gillette aims to gain a greater competitive advantage from using canned software.

Accepted Answer

By deciding how the software should be used, Gillette can customize the canned software to meet their specific business needs and gain a competitive advantage. This allows them to optimize their processes and differentiate themselves from their competitors who may be using the same canned software in a less effective way.

Question 17

Describe end-user computing and the advantages and risks involved.

Accepted Answer

The answer of Describe end-user computing and the advantages and...

Question 18

End-user development is inappropriate for which types of systems?

Accepted Answer

End-user development is not suitable for systems that process a large number of transactions as they need to be designed, developed, and tested by expert developers to ensure their efficiency and effectiveness. End-user development may not have the same level of expertise, and this could lead to errors or performance issues in high volume transactional systems.

Question 19

What is the basic function of a help desk?

Accepted Answer

A help desk provides technical maintenance and support, trains end users, and assists with application development.

Question 20

Identify the system below that is likely to be most appropriate for end-user development.

Accepted Answer

A loan amortization spreadsheet program is likely to be the most appropriate for end-user development because it is a simple application that can be easily understood by non-technical users, and end-users may need to customize it based on their specific needs. Additionally, spreadsheet programs are commonly used by end-users and can be easily modified without the need for programming skills. In contrast, the other systems listed may require more technical knowledge and may also have more complex business rules that are better suited for professional development.

Quiz 21: Ais Development Strategies

Firms should consider developing custom software only if

A second-line help desk operator would most likely

Describe the purposes of a help desk.

Identify the system below that end users should not be allowed to develop.

What guidelines should be followed when contracting with an outside developer to create custom software?

Identify one of the primary risks associated with end-user computing below.

Which of the following is not a guideline that should be used to select an outside,custom-system developer?

Why does Pepsi create most of the software it uses in business operations?

Discuss how an organization can develop custom software.

Which of the following is not an appropriate for task end users to perform?

________ refers to involving users in the development,control,and deployment of information systems.

Which of the following about end-user computing is true?

Where is the responsibility for the development of end-user computing applications typically placed?

End-user computing is likely to result in a(n)

Identify the system below that is likely to be most appropriate for end-user development.

Although Gillette uses canned software in its business operations,it does so with the intention of creating a competitive advantage.Identify how Gillette aims to gain a greater competitive advantage from using canned software.

Describe end-user computing and the advantages and risks involved.

End-user development is inappropriate for which types of systems?

What is the basic function of a help desk?

Identify the system below that is likely to be most appropriate for end-user development.