Question 1

Supply chain management (SCM)software helps plan and execute steps such as demand planning,acquiring inventory,manufacturing,distributing,and selling the product.

Accepted Answer

SCM software is designed to help manage all aspects of the supply chain process, including planning, inventory management, production, distribution, and sales.

Question 2

Middleware is a software product that connects two or more separate applications or software modules.

Accepted Answer

Middleware acts as a bridge between different applications or software modules, allowing them to communicate and interact with each other.

Question 3

With an enterprise system an organization will conduct business in a more costly manner.

Accepted Answer

Enterprise systems are designed to integrate and streamline business processes, leading to increased efficiency and cost savings. While there may be upfront costs associated with implementing such a system, overall it should lead to a more cost-effective approach to conducting business.

Question 4

An Application Programming Interface (API)is a means for connecting to a system or application provided by the developer of that application.

Accepted Answer

An API is specifically designed for connecting to a system or application provided by the developer. Therefore, it is true that an API is a means for connecting to a system or application provided by the developer.

Question 5

Submitting a purchase order is a business event but creating an employee record is not a business event.

Accepted Answer

Creating an employee record is a business event as it involves recording important details about an employee for business operations and decision-making.

Question 6

Enterpriseware might be used to stitch together a number of legacy systems,an enterprise system,best-of-breed applications,and Web-based applications.

Accepted Answer

The answer of Enterpriseware might be used to stitch together...

Question 7

Customer self service (CSS)software is often an extension of CRM software.

Accepted Answer

Customer self-service software is designed to allow customers to find answers and solutions on their own, without the need to contact customer support. It is often integrated with CRM software to provide a seamless experience for customers and to allow businesses to better manage and track customer interactions.

Question 8

Enterprise systems potentially integrate the business process functionality and information from all of an organization's functional areas.

Accepted Answer

Enterprise systems are designed to integrate and streamline business processes and information across all functional areas of an organization. This can include modules for finance, human resources, sales, supply chain management, and more, providing a holistic view of the organization's operations.

Question 9

Customer relationship management (CRM)software builds and maintains an organization's customer-related database.

Accepted Answer

CRM software is specifically designed to manage and maintain customer data and interactions, making it an essential tool for building and maintaining an organization's customer-related database.

Question 10

Customer relationship management (CRM)functionality includes procurement and contract management.

Accepted Answer

CRM functionality typically focuses on managing customer interactions and data, such as sales leads, customer service inquiries, and marketing campaigns. Procurement and contract management are typically separate functions within an organization.

Question 11

An add-on software module in an enterprise system might be a customer relationship management system (CRM).

Accepted Answer

An add-on software module in an enterprise system can be a customer relationship management system (CRM) that helps in managing customer interactions, organizing and analyzing data, and automating various processes.

Question 12

If you have made a Web purchase such as with Amazon.com you have experienced some of the functionality of a CRM system where the vendor keeps track of your name,address,and purchases.

Accepted Answer

When you make a purchase on a website like Amazon, the vendor keeps track of your personal information and purchase history, which is part of a CRM system.

Question 13

SAP has a primary focus on large Fortune 500 type companies.

Accepted Answer

SAP is known for providing enterprise software solutions to large organizations, particularly those in the Fortune 500. Their products are designed to handle complex processes and large amounts of data, which are typically more relevant to larger companies.

Question 14

Microsoft Dynamics and Sage Group focus on small and mid market sized companies.

Accepted Answer

Both Microsoft Dynamics and Sage Group offer software solutions primarily designed for small and mid-sized businesses.

Question 15

One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions.

Accepted Answer

This is true. Implementing an ERP system helps to standardize processes and systems across different locations and divisions within a company, leading to greater efficiency and consistency in operations.

Question 16

Customer relationship management (CRM)software aggregates,manages,and retains data across the entire organization for the identification,acquisition,and retention of vendors to maximize the benefits of those relationships.

Accepted Answer

CRM software is designed for managing information related to customers, not vendors. It focuses on the identification, acquisition, and retention of customers to maximize the benefits of those relationships.

Question 17

ERP systems have proved to be quite easy to install and in short periods of time.

Accepted Answer

ERP system installation can be complex and time-consuming, depending on the size and complexity of the organization's operations. Implementation can also involve significant costs and resource allocation.

Question 18

The dominant player in the large system ERP arena is Microsoft.

Accepted Answer

The dominant player in the large system ERP arena is SAP, not Microsoft.

Question 19

Early adopters of ERP systems were in the business of making products.

Accepted Answer

Early adopters of ERP systems were primarily in the manufacturing industry, which is in the business of making products.

Question 20

Supplier relationship management (SRM)software manages the interactions with the organization's that supply the goods and services to an enterprise.

Accepted Answer

Supplier relationship management (SRM) software is designed to help businesses manage their interactions with suppliers. This includes everything from sourcing and procurement to contract management, performance measurement, and collaboration. By using SRM software, organizations can improve the efficiency of their supply chain, reduce costs, and build stronger relationships with their suppliers over time.

Quiz 2: Enterprise Systems