Question 1

Donna,vice president of finance,and Bob,vice president of human resources,are
A)lower-level managers.
B)team leaders.
C)advisory managers.
D)board members.
E)functional managers.

Accepted Answer

Donna and Bob are both in charge of specific functional areas within the organization, finance and human resources respectively. This makes them functional managers, responsible for overseeing the tasks and objectives related to their specific department.

Question 2

What are the four levels of managers?
A)upper,regional,middle,lower
B)upper,middle,floating,lower
C)top,middle,first-line managers,team leaders
D)top,middle,first-line,advisors
E)upper,board of directors,middle,lower

Accepted Answer

The four levels of managers are usually referred to as top or executive-level managers, middle-level managers, first-line or front-line managers, and team leaders or supervisors. Option A is incorrect because "regional" is not a standard level of management. Option B is incorrect because "floating" is not a recognized level of management. Option D is incorrect because "advisors" are not typically considered to be a separate level of management. Option E is incorrect because the "board of directors" are not considered to be a level of management, but rather a governing body that oversees the management team.

Question 3

Betty reports to the front desk manager.Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service.Betty does not have authority over other team members,but she provides guidance,instruction,and direction to them.Betty is a(n)
A)lower-level manager.
B)team leader.
C)advisory manager.
D)director of the board.
E)top-level manager.

Accepted Answer

Betty's responsibilities align with that of a team leader, as she is responsible for directing the activities of a team of cashiers to improve customer service. Although she does not have formal authority over the team members, she provides guidance and instruction, which is a key responsibility of a team leader.

Question 4

At times,customers have an unexpected need and require certain departments,such as production,to change their schedule to meet the demands of the sales department.When Susan,the vice president of marketing,inspires the production team to put in the extra effort,she is playing a(n)____ role.
A)delegation
B)implementation
C)leadership
D)monitoring
E)staffing

Accepted Answer

Susan is inspiring and motivating the production team to change their schedule to meet the demands of the sales department. This is an example of leadership, as she is influencing and guiding the team towards achieving the organization's goals. Delegation refers to assigning tasks and responsibilities to others, implementation refers to putting plans into action, monitoring refers to keeping track of progress and performance, and staffing refers to recruiting and hiring employees. While some of these may be involved in Susan's role, leadership is the most accurate choice.

Question 5

When the manager of a local restaurant sets goals and then develops a blueprint for how to achieve them,she is
A)planning.
B)monitoring.
C)delegating.
D)organizing.
E)staffing.

Accepted Answer

Planning involves setting goals and creating a blueprint or strategy for how to achieve them. Monitoring involves keeping track of progress towards the goals, delegating involves assigning tasks to employees, organizing involves determining how to arrange resources to accomplish goals, and staffing involves hiring and training employees.

Question 6

Josh,a college student,has become very interested in helping his community,so he is volunteering in a neighborhood improvement organization.This type of organization is an example of a(n)______ organization.
A)mutual-benefit
B)for-profit
C)nonprofit
D)advancement
E)green

Accepted Answer

The answer of Josh,a college student,has become very interested in...

Question 7

What are the four principal functions of management?
A)executing,planning,organizing,and leading
B)scheduling,organizing,leading,and staffing
C)staffing,planning,motivating,and delegating
D)planning,organizing,leading,and controlling
E)staffing,planning,leading,and delegating

Accepted Answer

The four principal functions of management are planning, organizing, leading and controlling. Planning involves setting goals and objectives for the organization, organizing involves structuring the resources and activities needed to achieve those goals, leading involves motivating and directing employees towards those goals, and controlling involves measuring performance and taking corrective actions if necessary. Option A is close, but does not include controlling. Option B is incorrect as scheduling is not a principal function of management. Option C also misses out on the controlling aspect of management. Option E includes delegating but misses out on controlling.

Question 8

Elizabeth is a chef and the kitchen manager in an upscale restaurant.She is very knowledgeable in both the culinary and restaurant management fields.Because she possesses these technical skills,Elizabeth can be considered a(n)____ worker.
A)cognitive
B)focused
C)top-rated
D)MBO
E)knowledge

Accepted Answer

Elizabeth is considered a knowledge worker because she possesses specialized skills and expertise in culinary arts and restaurant management.

Question 9

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns.Donna also oversees the daily tasks of the cashiers and front desk employees.Donna is a(n)
A)team leader.
B)first-line manager.
C)board member.
D)middle manager.
E)top manager.

Accepted Answer

Donna is responsible for overseeing the daily tasks of cashiers and front desk employees, which are typically first-line management responsibilities. She is not high enough in the company to be considered a middle or top manager, and there is no indication that she is a team leader or board member without further context.

Question 10

The city fire department offers its services to any individual within its city limits,so even Paul,who is driving through the city on vacation,received assistance with a car fire.The fire department is an example of a ___organization.
A)servant
B)commonweal
C)for-profit
D)volunteer
E)mutual benefit

Accepted Answer

The fact that the city fire department offers its services to any individual within its city limits indicates that it is a commonweal organization, which exists to provide a public benefit to all members of the community, regardless of whether or not they pay for its services directly.

Question 11

Being a manager can be one of the greatest avenues to a meaningful life,particularly if the manager
A)is working in a diverse culture.
B)has a supportive family.
C)is working within a supportive or interesting organizational culture.
D)likes his or her job.
E)works in an organization with a strong training program.

Accepted Answer

Working within a supportive or interesting organizational culture can provide a sense of fulfillment and purpose for managers. It can also create a positive work environment, which can lead to better job satisfaction and a higher quality of life. While the other choices may contribute to a meaningful life for a manager, a supportive organizational culture is particularly important in this context.

Question 12

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals,and then takes corrective action if needed.In which part of the management process is she participating?
A)goal setting
B)controlling
C)organizing
D)situational planning
E)motivating

Accepted Answer

The district manager is participating in controlling, as she is using sales reports to compare actual sales with projected sales goals and taking corrective action if needed. Controlling is a management function that involves monitoring and reviewing performance and making necessary adjustments to ensure that goals are being met.

Question 13

The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer.The manager's behavior is an example of
A)leading.
B)delegating.
C)upkeep.
D)situational control.
E)planning.

Accepted Answer

The general manager's behavior of giving a motivational presentation to his employees on the value of being courteous to each customer is an example of leading. The manager is providing guidance and direction to his employees, which is a key aspect of leading.

Question 14

Tutors for Students (TFI)is an organization with the purpose of offering free tutoring to older students.TFI does not expect to earn any money through its operations.Therefore,TFI is an example of a ____ organization.
A)nonprofit
B)mutual-benefit
C)commonweal
D)servant
E)for-profit

Accepted Answer

TFI's purpose is to provide free tutoring, indicating that it is not seeking to make a profit. Nonprofit organizations are specifically focused on a social cause or purpose and do not aim to earn a profit. Mutual-benefit organizations aim to benefit their members or participants, while commonweal organizations aim to benefit society as a whole. Servant organizations prioritize service and helping others, but may or may not be nonprofit. For-profit organizations aim to make a profit as their main goal.

Question 15

Mark,vice president of human resources at Executive Corporation,is a(n)
A)team leader.
B)first-line level manager.
C)board manager.
D)middle-level manager.
E)upper-level manager.

Accepted Answer

Mark, as the vice president of human resources, is considered an upper-level manager because he holds a senior executive position within the organization.

Question 16

Management theorist Peter Drucker compared the workplace of the future to
A)the Great Depression.
B)past political leaders.
C)apples and oranges.
D)outmoded marketing concepts.
E)a symphony orchestra.

Accepted Answer

Peter Drucker compared the workplace of the future to a symphony orchestra, indicating that teamwork, collaboration, and harmony were essential qualities for successful organizations in the future.

Question 17

In February,Paula,the manager of a landscaping company,is looking at the upcoming need for more workers to handle the increased customers in spring and summer.Which of the four key management processes is she using?
A)planning
B)organizing
C)managing
D)leading
E)controlling

Accepted Answer

The answer of In February,Paula,the manager of a landscaping company,is...

Question 18

Felix pays a lot of attention to the environment outside his company,staying alert for long-run opportunities and problems and devising strategies for dealing with them.Felix is a(n)
A)team leader.
B)first-line manager.
C)board manager.
D)monitoring manager.
E)upper-level manager.

Accepted Answer

Upper-level managers are responsible for long-term strategic planning and monitoring the external environment for opportunities and problems. Felix's role of paying attention to the environment outside his company and devising strategies for dealing with them indicates that he is an upper-level manager.

Question 19

Paula,a plant manager,received an e-mail from the CEO stating that the company will now be focusing on customer service.The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers.Paula is a(n)
A)team leader.
B)first-line manager.
C)board member.
D)middle manager.
E)top manager.

Accepted Answer

Paula is responsible for coordinating the activities related to the customer service strategy for the lowest-level managers, which indicates that she is a middle manager. The fact that she received the directive from the CEO suggests that there are higher-level managers in the organization, making options A, B, and C less likely. Option E, top manager, typically refers to executives like the CEO, and while Paula received direction from the CEO, she is not at that level of the organizational hierarchy.

Question 20

When building a new residential development or mall,a national real estate organization typically does not remove many trees,basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs.To which philosophy is the company adhering?
A)sustainability
B)environmental stimulation
C)natural ethics
D)enviroethics
E)green values

Accepted Answer

The organization is adhering to the philosophy of sustainability, which emphasizes the responsible use and preservation of natural resources to ensure the needs of future generations can be met.

Quiz 1: The Exceptional Manager: What You Do How You Do It

Donna,vice president of finance,and Bob,vice president of human resources,are

What are the four levels of managers?

At times,customers have an unexpected need and require certain departments,such as production,to change their schedule to meet the demands of the sales department.When Susan,the vice president of marketing,inspires the production team to put in the extra effort,she is playing a(n) ____ role.

When the manager of a local restaurant sets goals and then develops a blueprint for how to achieve them,she is

Josh,a college student,has become very interested in helping his community,so he is volunteering in a neighborhood improvement organization.This type of organization is an example of a(n) ______ organization.

What are the four principal functions of management?

Elizabeth is a chef and the kitchen manager in an upscale restaurant.She is very knowledgeable in both the culinary and restaurant management fields.Because she possesses these technical skills,Elizabeth can be considered a(n) ____ worker.

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns.Donna also oversees the daily tasks of the cashiers and front desk employees.Donna is a(n)

The city fire department offers its services to any individual within its city limits,so even Paul,who is driving through the city on vacation,received assistance with a car fire.The fire department is an example of a ___organization.

Being a manager can be one of the greatest avenues to a meaningful life,particularly if the manager

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals,and then takes corrective action if needed.In which part of the management process is she participating?

The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer.The manager's behavior is an example of

Tutors for Students (TFI) is an organization with the purpose of offering free tutoring to older students.TFI does not expect to earn any money through its operations.Therefore,TFI is an example of a ____ organization.

Mark,vice president of human resources at Executive Corporation,is a(n)

Management theorist Peter Drucker compared the workplace of the future to

In February,Paula,the manager of a landscaping company,is looking at the upcoming need for more workers to handle the increased customers in spring and summer.Which of the four key management processes is she using?

Felix pays a lot of attention to the environment outside his company,staying alert for long-run opportunities and problems and devising strategies for dealing with them.Felix is a(n)

Paula,a plant manager,received an e-mail from the CEO stating that the company will now be focusing on customer service.The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers.Paula is a(n)