Question 1

For managers,the importance of Maslow's contribution is that he showed that workers

Accepted Answer

Maslow's hierarchy of needs theory shows that workers have needs beyond just earning a paycheck, such as the need for social belonging, self-esteem, and self-actualization. This suggests that managers need to consider employee motivation beyond just financial compensation.

Question 2

According to Herzberg,which of the following is an example of a hygiene factor?

Accepted Answer

Interpersonal relationships are considered to be a hygiene factor according to Herzberg's two-factor theory. These factors are necessary to prevent dissatisfaction in the workplace, but do not necessarily lead to satisfaction.

Question 3

______________ is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.

Accepted Answer

Equity theory proposes that individuals strive for fairness and justice in social exchanges or relationships, where they balance their own inputs and outcomes with those of others. It postulates that people are motivated by the perception of fairness in social relationships rather than by satisfaction or dissatisfaction with outcomes alone.

Question 4

Sharon has excelled as an auditor for a large financial consulting firm.She loves building mutually beneficial relationships and is extremely well liked by her clients.Sharon likely has a

Accepted Answer

Sharon's ability to build mutually beneficial relationships and be well-liked by her clients suggests she has a high need for affiliation, which is characterized by a desire for friendly and close interpersonal relationships.

Question 5

Even when he started his first job,Will was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work,even when it wasn't his job.Will probably has a

Accepted Answer

Will's behavior of coaching coworkers and taking initiative suggests he has a high need for power, as he seeks to influence and lead others.

Question 6

According to Maslow,the need for status,reputation,and recognition is part of a person's _____ needs.

Accepted Answer

Maslow's hierarchy of needs includes five levels, with esteem needs falling under the fourth level. Esteem needs refer to a person's desire for self-esteem, achievement, respect from others, and recognition for their accomplishments. They are separate from the need for love and belonging and come before self-actualization needs. Therefore, the correct answer is C: esteem needs.

Question 7

Which of the following is a process perspective on motivation?

Accepted Answer

Three process perspectives on motivation include equity theory, expectancy theory, and goal-setting theory.

Question 8

According to Herzberg's theory,the first thing managers of employees who dislike their jobs should do is to

Accepted Answer

According to Herzberg's theory, the factors that cause job dissatisfaction are related to the work environment such as pay levels, policies, and working conditions. Thus, the first thing managers should do is to ensure that these factors are reasonable and satisfactory for the employees. Only then can they move on to providing other factors such as opportunities for growth or leadership.

Question 9

After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training,and the company retrofitted all shuttles with new braking systems.Which of Maslow's needs are addressed by Citywide Shuttle's actions?

Accepted Answer

Citywide Shuttle's actions address the safety needs of Maslow's hierarchy of needs, as they have taken measures to ensure the safety of their drivers and passengers by providing additional training and retrofitting their shuttles with new braking systems.

Question 10

According to Herzberg,which of the following is an example of a motivating factor?

Accepted Answer

According to Herzberg's Two-Factor Theory, motivating factors are those that relate to the intrinsic satisfaction of the job, such as the work itself, opportunities for growth and advancement, and recognition. Pay, working conditions, company policy, and supervisors are examples of hygiene factors, which are necessary to prevent dissatisfaction but do not necessarily lead to motivation.

Question 11

_______ perspectives are theories that try to understand the thought processes by which people decide how to act.

Accepted Answer

Process perspectives are theories that focus on the mental processes that people go through in order to make decisions about how to act. This includes things like perception, attention, memory, and problem-solving. Cognitive psychology is a major branch of psychology that is focused on understanding these mental processes, and many of the process perspectives in organizational behavior draw on the insights of cognitive psychology to understand how people make decisions in different contexts.

Question 12

According to the acquired needs theory,the desire to influence others is part of the need for

Accepted Answer

The acquired needs theory suggests that individuals have three primary needs: achievement, affiliation, and power. The need for power is defined as the desire to control or influence others, making choice A the correct answer.

Question 13

Using self-determination theory to motivate employees at Cloud9,a data storage company,the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." The vice chair is fulfilling her employees' ______ needs.

Accepted Answer

The answer of Using self-determination theory to motivate employees at...

Question 14

McClelland's need for achievement corresponds most closely to

Accepted Answer

McClelland's need for achievement refers to the desire for success and accomplishment, which corresponds to Maslow's self-actualization needs.

Question 15

According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are

Accepted Answer

In the zone between the motivating factors and the hygiene factors, employees are neither satisfied nor dissatisfied. This zone refers to factors that do not necessarily directly motivate employees but can affect their level of satisfaction or dissatisfaction with their job, such as salary, company policies, and working conditions. These factors are not considered motivators (such as recognition, achievement, and growth opportunities), but they can impact an employee's overall job satisfaction. Thus, employees in this zone are not necessarily motivated, but they are also not dissatisfied.

Question 16

Clint is a branch manager for a large freight company.He has noticed low morale lately,perhaps because of the cramped quarters,stricter policies,and lack of raises this year.According to Herzberg,Clint should first concentrate on

Accepted Answer

According to Herzberg's two-factor theory, hygiene factors such as working conditions, company policies, and salary are necessary to prevent job dissatisfaction. Clint should first focus on improving these hygiene factors to address the low morale.

Question 17

To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: _______,autonomy,and competence.

Accepted Answer

According to self-determination theory, the three innate needs that individuals need to satisfy to achieve psychological growth are autonomy, competence, and relatedness. Affiliation, power, pay, and safety are not considered as innate needs in this theory.

Question 18

According to Herzberg's two-factor theory,only ______ factors can make employees satisfied with their jobs.

Accepted Answer

According to Herzberg, only motivating factors (sometimes simply called motivators) are associated with job satisfaction. These motivators include achievement, recognition, responsibility, and advancement, all of which affect the job content or the rewards of work performance.

Question 19

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better.The accounting firm's tuition-reimbursement policy helps its employees meet their _______ needs.

Accepted Answer

The self-actualization need is the highest-level need. This includes the need for self-fulfillment: increasing competence, using abilities to the fullest. One workplace example would be sabbatical leave to further personal growth.

Question 20

Sue is very aggressive at her job,and her coworkers complain that she often manipulates them and her boss in order to get ahead.She attempts to direct everything and everyone,regardless of the consequences to others or even the organization itself.Sue is expressing what type of need for power?

Accepted Answer

Sue's behavior is indicating a personal need for power, as she is primarily concerned with advancing her own interests rather than following organizational procedures or fulfilling a specific role within the company.

Quiz 12: Motivating Employees: Achieving Superior Performance in the Workplace