Which balanced scorecard perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations?
A)operational perspective
B)internal business perspective
C)customer perspective
D)financial perspective
E)innovation and learning perspective

Question

Quizplus · Accepted Answer

The internal business perspective focuses on the internal processes and activities that the organization must excel at to meet its financial objectives and satisfy customer expectations.

Which Balanced Scorecard Perspective Helps Top Management Focus on What